FAQ
Shipping
Packaging
All the cushions will be shipped in a tightly vacuum-sealed bag and travel to you in a plain shipping parcel without our logo printed on the outside. Please open the bag carefully and help the cushion inflate to their original shape. Since the fabrics vary in different types, the inflation time will also vary from hours to days.
Free Shipping (Cannot Specify Delivery Date)
Free Shipping, which is already applied to all items by default, is the main shipping option we offer to anywhere in the world and have no minimum order request.
Orders that are shipped with Free Shipping usually takes 10 to 14 business days to arrive at your door but sometimes may take a bit longer depending on special delivery area. Parcels are trackable up to 24 hours after order ships. Orders going to post office boxes, rural routes and FPO/APOs will be shipped via International Postal Service or altered shipping service, which unfortunately is not trackable.
Notes: Customers from Russian and Latin American countries or regions may take 15 – 30 business days or more to receive an order.
Expedited Shipping (No PO Boxes, Delivery Date Specified by the Shipping Company)
We also offer Expedited Shipping for urgent order. If you need this service, please send us your expected delivery date to [email protected], we will help you to check whether it is still available. If yes, we will email you how to finish the extra fee for the Express Shipping.
Shipping to P.O. Boxes
We do not suggest to ship to P.O. Boxes, because our cushions are generally big and your PO Boxes may not contain it. please be sure to provide the actual street address. Orders submitted with P.O. Box shall cause a delay on delivery.
Multiple Shipping Addresses
A separate order must be placed for each shipping address.
Shipping to APO and FPO Boxes
Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using our Free Shipping service. Unfortunately, due to the distant locations of many military postings, it can take several days to deliver to these addresses.
International Shipping Policy & Detail
We are happy to send cushions to people you love, no matter where they live!
A valid telephone number is required for any order placed on our website. We reserve the right to request verification of billing address and phone number at any time, and do so for most orders with a different “ship to” and “bill to” address. International orders also require the recipient’s valid telephone number.
Note: Due to some country’s regulations, shipping may not be available due to size/weight restrictions.
International shipments may experience delays upon arrival due to customs inspections – regulations vary by country. We do not have control over international packages once they have left our warehouse and we are not responsible for customs, duties or taxes associated with your international shipment.
Customs, Duties & Taxes
Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please contact your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in the specified country of delivery. These additional fees are the responsibility of the recipient.
Other Shipping Information
Commercial invoices are NOT sent with packages. A shipping label with shipper’s address, phone number, receiver’s address, method of shipping, general item info & declaration value, etc, will be shown on the package.