FAQ

1 I received a very small parcel, is it my order from you?

As we stated in the SHIPPING rules, your products were shipped in vacuum sealed bag. So the parcel might seem very small. Please open the bag carefully and help the cushion inflate to their original shape. Since the fabrics vary in different types, the inflation time will also vary from hours to days. Thank you so much for your great understanding.

2 Can I add more stuffing into the cushion if I want it more firm?

For the Polyester Fiber stuffed cushions, you can purchase the same or similar stuffing materials from your local shopping market and then add them into the cushions by yourself. For Foam stuffed cushions, we’re sorry that you may not be able to alter the firmness of them.

3 Do you have washing instructions for the cushions?

Washing Instructions – Please take off the cover of your cushion and then machine wash it on gentle cycle in warm, cool or cold water with mild soap. Once the cleaning is finished, take the cover out and hang it up in the open air until it is dry again for use.

4 How to remove the cushion’s cover?

Please firstly open the zipper (normally near one side) of the cushion, secondly unclasp the buttons if there are and finally take the insert or stuffing out.